Returns/Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, please contact us at sales@redbox.co.uk.

Re-stocking fees may apply.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.